Ace provides excellent customer service. I have rented from them many times. Just bring the right paperwork with you.
Returned the car, was assured I would receive a confirmation email regarding the timely (early) return of the vehicle but still haven't gotten it. Car was filled with gas, no new scratches or damage but the guy taking the cars was busy and just took the key and said I'd get an email.
The rental car price was great but upon arriving at the rental counter, the staff wanted proof of my auto insurance. It took me about 10 minutes to locate a copy of my policy on my smartphone. Once it was provided, the clerk said “you need to purchase Collision insurance from us”. I told him I never have purchased additional insurance from rental car companies in over 30 years of renting cars. He tried explaining that my policy was insufficient and that I had to buy theirs. I started to argue advising that I have full coverage with my insurance. He finally agreed to rent the car at the price that I was quoted without having to pay for extra insurance. This appears to be a newer scam to get people to pay more.
Ended up needing a last minute rental after an evening flight into Orlando. I couldn’t find anything available anywhere but luckily my teenager found Ace available through Kayak and saved the day. The wait for shuttle pickup was so long we weren’t even sure it was coming but this was my first time waiting on a shuttle from the airport to rental place so maybe that’s normal. We ended up getting a Lyft from the airport to Ace which was an extra expense but it was probably a good thing because when the shuttle came there were lots of people and the line was even longer. The line when I arrived, prior to the shuttle that I would have been on was long and moved kind of slowly. However, my time at the counter was quick, easy and pleasant. The car itself was great, no issues there at all. Drop off was a breeze but did have a 10 min wait for the shuttle to the airport which was fine. Overall, I felt Ace was a good value and good service and I’m extremely grateful for the last minute availability! For me personally though, I think I’d rather pay more to rent from the airport for the convenience of it instead of shuttling back and forth especially with kids in tow.
Before I rent with them I call to make sure that I was able to do what I want before rent. I use your page as a third party, you guys make me pay for insurance in advance wich was not accepted in ACE and they couldn't rent me the car after I call to make sure and I was given wrong info. Now I'm trying to get my money back from insurance and no one to talk to in KAYAK or the third party insurance company that u guys selected for me. This insurance thing with u guys is a scam and ridiculous negotiation I'm doing everything In my power because you guys ste gonna return my money. Horrible customer service, horrible!!!
I arrived at midnight to pick up an SUV reserved. I was told that I was late and the had given the SUV to another customer. I required a seven passenger vehicle to transport my family while in Florida. I returned the vehicle three days later and was double charged. Further, I went to the airport and reserved a seven passenger SUV from a competitor without hassle. I would not recommend an offsite vehicle renting company. Wrench you desired vehicle at the airport.
